Frequently Asked Questions
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Frequently Asked Questions
We have compiled a list of frequently asked questions…
From the time you place your order and deposit to the time of installation will vary depending upon products chosen in your project.
Of course! Our friendly and knowledgeable customer services reps are available to come to your home, choose the ideal product for you and answer your questions 4 days a week from 10-4pm from Monday to Thursday. We are open on Fridays and Saturdays by appointment only
Special Orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 60% deposit will be taken when the order is placed.
Because of the nature of the special orders of custom window coverings it is not advised to used your own measurements. We have a FREE measurement service when doing an FREE IN HOME CONSULTATION or if you prefer to come to our show room to order you can book a CHECK MEASURE where are professional and certified staff will come out to measure for $59 plus tax this way you can ensure the proper fit as there are no refunds or returns on mis-fitting or improperly measured window coverings or drapery.
Please check the Warranty information here
WHERE we offer
Chiliwack, Fraser Valley, Gibsons, Sechelt, and the Sunshine Coast
Whether you live along the Vedder River in Chilliwack, enjoy the ocean views from Gibsons Harbour, or call the beautiful Sechelt Inlet home, Palm Drapery is your local expert for custom window treatments. Our family-owned business has been proudly serving the Fraser Valley and Sunshine Coast since 1974. We understand the unique needs of homes in these areas — from the bright summer sun in Chilliwack to the salty coastal air on the Sunshine Coast. Our Chilliwack showroom is stocked with thousands of Hunter Douglas samples, and our certified installers travel regularly to Gibsons, Sechelt, Roberts Creek, Davis Bay, Abbotsford, Mission, and everywhere in between. When you choose Palm Drapery you get local knowledge, local installation, and the peace of mind that comes with dealing with a business that’s been part of the community for over 50 years.
Fraser Valley
Sunshine Coast
Gibsons
Sechelt
Get inspired by the fresh approach to window design and light control
Our consultation process is the foundation of our teams success. We spend the time necessary to choose products, fabrics, colours and operating systems based on the individual needs of the clients and their projects.
What we offer
Discover the harmony of colors, textures, and patterns.
Custom Drapery
Custom Blinds
Hunter Douglas
Certified Installation
What they says about us.
Call Now To Book Free In Home Consultation
Phone our toll-free number now to book a free consultation with our experienced service first client care representatives.
Also, we have compiled a list of frequently asked questions in our FAQ section.